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Return Policy

“M.E.T” Service Information

Refunds & Exchange Items

When Bought Wrong Item:
  • If the buyer purchased the wrong item by mistake, then the buyer may request for an exchange. The buyer will not be eligible for a refund.
  • The buyer must inform us within the first 14 days of delivery.
  • The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee.
  • A 30% restocking fee may be applied for all returns and exchanges at our decision.
  • After receiving the returned item and if the buyer has requested for an exchange, then he is responsible for the reshipping fee and also the price difference of the exchanged items
When Shipped Wrong Item:
  • If we have mistakenly shipped a wrong item, then we will reship the correct item as soon as possible.
  • The buyer must inform us within the first 14 days of delivery.
  • Depending on the type of item, we may request for photographic proof or we may request for the wrong item to be returned. We will reimburse the return shipping fee.
Defective Item:
  • If an item is DOA (Dead On Arrival) or a fault becomes apparent in the first 60 days of delivery, then the buyer may request for a refund (money-back) or an exchange.
  • The buyer must inform us within the first 60 days of delivery.
  • We reserve the right to request for proof that the item is faulty. Depending on the type of item, we may request for photographic proof or we may request for the item to be returned for inspection. The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee.
  • If the inspection result indicates that the item is not faulty, then the item will be returned to you if the buyer wants. The buyer is responsible for the cost of re-shipment to the buyer. Also, if the buyer has requested a refund, then we will refund 70% of the price of the item only due to a 30% restocking fee. We will not refund the initial shipping fee. We will not reimburse the return shipping fee.
  • When the inspection shows that the item has any malfunction in hardware, if the buyer has requested for a reship, then we will send out a replacement as soon as possible. We are responsible for the reshipping fee. We will not reimburse the return shipping fee. However, if a replacement item is not available, then we will issue a refund for price of the item only instead.
Lost Item:
  • An item is considered lost if it has not reached the buyer 6 weeks after delivery.
  • After the 6th week, the buyer is eligible for a full refund or a reship.
  • We are responsible for the reshipping fee.
Wrong Address & Undeliverable Address:
  • If the buyer informs us that he has provided a wrong shipping address, then we will try to intercept the order but we cannot guarantee it because we ship out orders very quickly.
  • If the buyer has provided a wrong address and if the order is returned to us, then the buyer may request for a reshipment. The buyer is responsible for the reshipping fee.
  • If the buyer has provided a wrong address and the order is not returned to us, then we are not responsible for anything, and there will not be any refund for it.
  • If the order is returned to us due to undeliverable address (or other unknown reasons), then the buyer may request for a reshipment. The buyer is responsible for the reshipping fee.
Instruction for Returning Item:
  • Please contact us to get a RMA sheet BEFORE returning the item.
  • Items without RMA sheet will not be accepted.
  • Write the RMA number on the front of the package.
  • The returned item must be in original packaging and must have the stickers for warranty seal.
  • For faster processing in the customs clearance, please enclose the 3 or more invoices which we sent you for sending back to us.
  • Please send your return package to the following address.
M.E.T Co.,Ltd
(Toplip-dong) 46, Techno 11 ro, Yuseong-Gu, Daejeon, South Korea
ZIP-Code : 34036
The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee (unless when we have shipped the wrong item).
  • Please allow 10 business days to process your returns or exchanges.
  • We reserve the right to refuse any returns or exchanges for any reasons.
Definitions:
  • Initial shipping fee = the cost to ship an ordered item.
  • Return shipping fee = the cost to ship an item back to us.
  • Reshipping fee = the cost to ship a replacement or an exchanged item to the buyer.